Returns Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, our Returns Policy explains how you can return or exchange products purchased from Mozzipel.com.
1. Eligibility for Returns
1.1. Products must be returned within 30 days of delivery.
1.2. Products must be unused, unopened, and in their original packaging.
1.3. Proof of purchase (such as an order confirmation or receipt) is required.
2. Non-Returnable Items
2.1. For hygiene reasons, we cannot accept returns of products that have been opened or used.
2.2. Gift cards are non-returnable.
3. Return Process
3.1. To initiate a return, please contact us at [email protected] with your order details.
3.2. Once your return is approved, we will provide instructions on how to send the product back to us.
3.3. Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
4. Refunds
4.1. Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product.
4.2. Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
5.1. If you wish to exchange a product, please contact us at [email protected]. Exchanges are subject to product availability.
6. Damaged or Defective Products
6.1. If you receive a damaged or defective product, please contact us within 7 days of delivery with photographic evidence. We will provide a replacement or refund at no additional cost.
7. Contact Us
For questions about returns, please contact us at:
Mozzipel
[email protected]